Customer Support Manager

5 days ago


Karachi, Sindh, Pakistan GE Solutions Full time

We are seeking a skilled Customer Support Manager to join GE Solutions. The ideal candidate will have a minimum of 1 year of experience in customer support management and be familiar with e-commerce sales and strategy planning.

Responsibilities include managing relationships with customers from the US/UK region, analyzing customer data to improve customer experience, and providing accurate information to customers. Additionally, the successful candidate will plan and initiate strategic processes for handling customers on various e-commerce platforms.

Key requirements include a self-starter mentality, exceptional communication and interpersonal skills, and knowledge of major e-commerce models like dropship and retail arbitrage. This role requires problem-solving skills, empathy, and the ability to understand another person's emotions and perspective.

Benefits include working in a professional and learning environment with yearly appraisals. The job involves working Monday-Saturday, 6 pm-3 am, with Saturday hours from 6 pm-11 pm.


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