
Customer Support Executive
1 week ago
We are looking for an experienced and proactive Customer Support InCharge to manage our customer support operations within the fleet management industry. The ideal candidate will oversee a team ensuring that all client inquiries, issues, and requests related to fleet operations are addressed promptly and efficiently.
This role requires a professional with strong leadership skills, attention to detail, and the ability to handle complex client interactions in a fast-paced environment.
Key Responsibilities:
- Lead the customer support team to handle inquiries and resolve issues related to fleet tracking, vehicle performance, and operational updates.
- Monitor and ensure timely responses to client queries about tracking systems, device functionality, and service disruptions.
- Maintain detailed records of client communications and resolutions using a CRM system.
- Analyze customer feedback and tracking data to identify service improvement opportunities.
- Provide training and support to customer service representatives on fleet management processes and tools.
- Collaborate with the technical team to ensure quick resolution of device and software-related issues.
- Prepare and deliver weekly/monthly reports on customer support performance metrics.
- Ensure clear communication with clients regarding new features, updates, and maintenance schedules.
Requirements:
- Bachelor's degree in business administration, Communication, or a related field.
- Minimum of 3 years of experience in customer support, preferably in fleet management or logistics, with at least 1 year in a supervisory role.
- Strong knowledge of fleet management systems, tracking devices, and operational workflows.
- Excellent verbal and written communication skills in [Language/s].
- Proficiency in CRM tools, Microsoft Office Suite, and fleet management software is a plus.
- Ability to handle multiple priorities and provide effective solutions under pressure.
- Strong leadership and team management skills with a customer-focused approach.
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