Expert IT Service Management Leader

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a Senior IT Service Management Professional to lead our clients' implementation of ISO 20000-based IT Service Management Systems (ITSMS).

  • Lead the assessment and auditing of ITSMS.
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes.
  • Guide organizations in optimizing IT operations and improving service quality.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools.
Requirements
  • A Master's or Bachelor's degree in Information Technology, Computer Science, or an IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor certification.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks.
  • Practical experience in ISO 20000 implementation.
  • Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to manage multiple projects and clients simultaneously.

The ideal candidate will have expertise in IT Service Management, including end-to-end implementation of ISO 20000 ITSM. They should be able to provide strategic advice to improve service delivery and operational excellence.


  • Analyst - US

    3 weeks ago


    Islamabad, Islamabad, Pakistan Nexus Expert Research Full time

    Join to apply for the Analyst - US role at Nexus Expert ResearchJoin to apply for the Analyst - US role at Nexus Expert ResearchWe are hiring for the position of Analyst at Nexus Expert Research.About NexusNexus is an expert network firm that connects clients with C-suite executives and other professionals from Fortune 500 and international companies for...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: IT Service Management Expert.We are seeking a highly skilled expert to lead our organization's IT service management efforts. The ideal candidate will have in-depth knowledge of ITIL and ISO 20000 frameworks, as well as practical experience in implementing these standards.About the Role:This is an exciting opportunity for a seasoned IT...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    IT Service Management ExpertWe are seeking an experienced IT service management expert to join our team. The ideal candidate will have a proven track record of developing and implementing IT service management policies and procedures, as well as managing day-to-day activities of an IT service department.Key ResponsibilitiesPolicy Development: Create,...


  • Islamabad, Islamabad, Pakistan R Plus Concept Design Full time

    University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a skilled Customer Service Team Leader to join our team. As a key member of our customer service department, you will be responsible for managing a team of customer service representatives and ensuring they provide exceptional support to our customers.Main ResponsibilitiesLead a team of customer service representatives to achieve excellent...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    As a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives to ensure efficient and high-quality support for customers through online channels.Key ResponsibilitiesManage daily operations to deliver exceptional customer experiencesCook and develop team members to improve performance and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Quality Assurance SpecialistAs a Quality Assurance Specialist, you will be responsible for ensuring that our customer service teams meet the highest standards of quality and compliance. You will work closely with team leaders to develop coaching sessions and training programs to enhance the skills of our customer service representatives.Main...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Bidder - IT Services SectorWe are looking for an expert Upwork bidder to join our dynamic team and secure high-quality projects in the IT services sector.In this role, you will be responsible for managing and optimizing our Upwork profiles, crafting compelling proposals, and winning projects that align with our core competencies.The ideal candidate will have...

  • Project Manager

    3 weeks ago


    Islamabad, Islamabad, Pakistan Service Square Full time

    We are a professional Facility management company Service Square and we required following skilled/Semi-skilled staff for one of our project in Chak Shahzad,Islamabad.Project ManagerJob SpecificationWe are a professional Facility management company Service Square and we required following skilled/Semi-skilled staff for one of our project in Chak...

  • Sales Verifier

    5 hours ago


    Islamabad, Islamabad, Pakistan Leads Expert Group Full time

    Company DescriptionLeads Expert Group is a Digital and Website Development company that offers services in Digital Marketing, Social Media Marketing, Telemarketing, Website Development, Application Development, and Graphic Designing.Role DescriptionThis is a full-time on-site role located in Islāmābād, Pakistan for a Sales Verifier at Leads Expert Group....