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Lead Customer Advocate
3 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Support Specialist.
This role involves providing exceptional customer service, resolving complex issues, and ensuring seamless communication across various platforms including Fiverr, Upwork, and PeoplePerhour.
Candidates with a Bachelor's degree in Accounting or related field are encouraged to apply. A strong background in finance and accounting is essential for this position.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve complex issues and complaints in a professional and courteous manner
- Collaborate with internal teams to ensure seamless communication and resolve any operational issues
- Analyze customer feedback and make recommendations to improve overall customer experience
Requirements:
- Bachelor's degree in Accounting or related field
- Minimum 2 years of experience in customer support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and decision-making skills
Benefits:
As a Customer Support Specialist, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.
Join our team and take your career to the next level
