Frontline Customer Experience Expert

5 days ago


Karachi, Sindh, Pakistan Kuehne + Nagel AS Full time

We are looking for a highly motivated Customer Support Professional to join our team at Kuehne + Nagel AS. As a key member of our Customer Care Center, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Your primary responsibility will be to provide top-notch support to our customers, addressing their queries, resolving complaints, and ensuring seamless experiences with our products, services, and features. You will leverage your expertise in forwarding and market knowledge to serve as the first point of contact for customers, ensuring that their needs are met and exceeded.

About This Role

This role offers a unique opportunity to work with a dynamic team, driving customer satisfaction, retention, and reactivation. You will collaborate closely with Field Sales and the Operational Care Center (OCC) to foster close cooperation and drive business growth. Your daily tasks will include reviewing shipment status details and new customer orders, working with operational care teams, and attending meetings with colleagues to discuss customer promise key performance measurements.

Your Key Strengths
  • Proven experience in sales and customer care.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.


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