Office Administrator and Customer Service Representative

5 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Office Administrator and Customer Service Representative

Job Overview:

We are seeking an experienced Office Administrator and Customer Service Representative to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide top-notch customer service and support daily administrative tasks.

Responsibilities:

  • Ensure the front desk and office areas are clean and well-organized.
  • Manage staff attendance records, leave requests, and staff movement, submitting final attendance sheets on time.
  • Coordinate with employees and management regarding daily attendance, using email and messaging platforms.
  • Record sick and unauthorized leaves every three months.
  • Prepare and verify overtime sheets, sharing them with HR and Finance in the first week of each month.
  • Handle incoming and outgoing calls, messages, and direct them to the concerned staff or department heads.
  • Arrange hotel and air ticket bookings, verifying vendor invoices and submitting originals to the accounts department.
  • Prepare welcome packs for new hires and organize HSE induction training.
  • Support CSR activities and employee engagement events at the branch.
  • Provide general administrative support, including managing bills, maintaining files, preparing letters and documents, and creating purchase orders for invoices.
  • Handle miscellaneous requests from the office in charge, HR, Marine, employees, the public, and customers.

Requirements:

  • Experience: 2-3 years in a similar role is preferred.
  • Education: Bachelor's degree in any field.
  • Strong interpersonal and customer service skills.
  • Proficiency in receptionist duties and office equipment operation.
  • Experience in office administration.
  • Excellent communication and organizational skills.
  • Ability to multitask, prioritize, and pay attention to detail.

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