Customer Support Specialist

5 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

As a key member of our support team, you will play a vital part in ensuring customer satisfaction and success. The ideal candidate will be passionate about delivering exceptional customer support, possess strong communication and problem-solving skills, and have a deep understanding of the freelance market.

The primary responsibilities include providing accurate and helpful information to customers via chat and call in a timely manner. You will also resolve customer complaints and issues by working effectively to find solutions while maintaining a positive and empathetic attitude.

Key Responsibilities:
  • Deliver prompt and effective customer support through various communication channels.
  • Analyze customer feedback and propose improvements to relevant processes to enhance the overall customer experience.
  • Maintain a high level of customer satisfaction by meeting and exceeding targets for first response time, resolution rate, and customer satisfaction scores.
Requirements:
  • Fluent English language proficiency with the ability to convey information clearly and concisely.
  • Strong problem-solving abilities with a patient and empathetic approach to resolving customer issues.
  • A customer-focused mindset dedicated to providing top-notch service and ensuring customer satisfaction.
  • Prior customer service experience is mandatory.
  • Bonus: Graphic Designing knowledge and understanding of the freelance market is an added advantage.


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