Customer Support Specialist

9 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description:

This role is designed for individuals who excel in building strong relationships with clients and colleagues. As a customer support specialist, you will be responsible for establishing effective communication channels to resolve issues and enhance the overall customer experience.

Key Responsibilities:
  • Rapport Building: Develop and maintain strong relationships with clients and colleagues through clear and concise communication.
  • Critical Communication Skills: Utilize verbal and written communication skills to effectively resolve issues and provide timely solutions.
  • Complaint Resolution: Handle customer complaints via phone calls and inquiries, providing empathetic and patient responses to ensure customer satisfaction.
  • Service Enhancement: Contribute to the development of new protocols to reduce monthly customer complaints and improve overall service quality.
  • Active Listening: Employ active listening skills to understand customer needs and address concerns efficiently.
  • Empathy and Patience: Maintain a calm and patient demeanor in difficult situations, ensuring customers feel understood and valued.
  • Technical Proficiency: Demonstrate proficiency in MS Office and VICIDIAL/Call Center Application for documentation and communication.
  • Typing Speed: Exhibit fast and accurate typing with attention to detail.
  • Multitasking: Efficiently handle multiple calls or queries simultaneously, maintaining professionalism and productivity.
Additional Job Details:
  • This role involves shift work to provide around-the-clock support, ensuring that our customers receive assistance whenever they need it.
Employment Terms:
  • The selected candidate will be hired initially for a 3-year contract period (extendable if required) with a 6-month probation period, during which their performance and adaptability will be closely monitored.
  • Management reserves the right to accept/reject any application without assigning a reason, based on the candidate's qualifications and fit for the role.
  • Only shortlisted candidates will be called for a test/interview, where their skills and abilities will be further assessed.
  • The candidate will be disqualified if false information is provided, highlighting the importance of honesty and transparency in the hiring process.
  • Females, minorities, transgender individuals, and those with disabilities are encouraged to apply, as we strive to create a diverse and inclusive work environment.
  • Educational degrees must be attested by the Higher Education Commission (HEC), ensuring that all candidates meet the necessary academic requirements.
  • No travel allowance or daily allowance will be admissible, as this role is primarily focused on customer support and does not involve extensive travel.

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