Complaint Management Executive

5 days ago


Islamabad, Islamabad, Pakistan Mobilink Microfinance Bank Ltd Full time
Job Overview

This is a key leadership role within Mobilink Microfinance Bank Ltd, where you will be responsible for leading the complaint resolution team. The primary objective of this role is to ensure that customer complaints are resolved efficiently and effectively.

About the Role
  • We are seeking an experienced leader who can oversee the complaint handling process, from receiving and recording customer complaints to implementing a systematic approach to resolving them.
  • The successful candidate will have excellent communication and problem-solving skills, with the ability to work under pressure and manage conflicting priorities.
Main Responsibilities
  1. Lead Complaint Resolution Team: Manage a team of complaint resolution specialists, providing guidance and support as needed to ensure effective complaint resolution.
  2. Resolve Customer Complaints: Investigate and resolve customer complaints in a timely manner, using a structured approach to identify root causes and implement solutions.
  3. Communicate with Customers: Develop and maintain effective communication channels with customers, keeping them informed about the status and progress of their complaints.
  4. Monitor and Analyze Complaint Data: Collect and analyze complaint data to identify trends and areas for improvement, preparing regular reports for senior management on the status of complaints and their resolutions.
About MMBL

Mobilink Microfinance Bank Ltd is committed to fostering a positive and productive workplace, where employees feel valued and empowered to contribute to the organization's success.



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