Senior Customer Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

At our organization, we are seeking a customer support manager to lead our customer support department. This position requires compliance with buyer requirements and is ideal for a motivated individual who is proactive and willing to learn.

The role of the customer support manager involves assisting in customer service and administrative support, managing and organizing files and documents, providing assistance with projects and day-to-day tasks, and performing support activities in various sectors of the company.

  • Key Responsibilities:

  • Customer Service and Administrative Support:

    The customer support manager will assist customers with their inquiries and provide timely resolutions to their issues. They will also be responsible for maintaining accurate records and ensuring that all customer interactions are documented.

  • File Management:

    The customer support manager will manage and organize files and documents, both physical and digital. This includes ensuring that all files are up-to-date, accurately labeled, and easily accessible.

  • Project Assistance:

    The customer support manager will provide assistance with projects and day-to-day tasks as needed. This may include coordinating with team members, scheduling appointments, and preparing reports.

  • Support Activities:

    The customer support manager will perform support activities in various sectors of the company, including customer service, marketing, and sales.

  • Required Skills and Qualifications:

  • Willingness to Learn and Adapt:

    The ideal candidate will be willing to learn and adapt to new challenges and responsibilities. They will be proactive in seeking out training and development opportunities to improve their skills and knowledge.

  • Communication Skills:

    The customer support manager must have good verbal and written communication skills, both internally and externally. They will be able to effectively communicate with customers, colleagues, and management to ensure that all needs are met.

  • Organization and Responsibility:

    The customer support manager will be responsible for maintaining accurate records, meeting deadlines, and prioritizing tasks effectively. They will be organized and able to multitask, ensuring that all responsibilities are met.

  • Basic Computer Tools:

    The customer support manager will have basic knowledge of computer tools, including email, spreadsheets, and other software applications. They will be able to use these tools to perform tasks efficiently and effectively.

  • Benefits:

  • Transportation Allowance:

    The customer support manager will receive a transportation allowance to help offset the cost of commuting to work.

  • Meal Allowance:

    The customer support manager will receive a meal allowance to help cover the cost of meals during working hours.

  • Medical Assistance:

    The customer support manager will have access to medical assistance, including health insurance and other benefits.

  • Continuous Training and Growth Opportunities:

    The customer support manager will have access to continuous training and growth opportunities, including workshops, conferences, and online courses.

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