Customer Service Ambassador

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are excited to offer an International Customer Support opportunity for individuals interested in gaining hands-on experience in customer service.

As a Jr. Customer Support Representative, you will have the opportunity to learn and contribute to providing excellent customer assistance, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Assist customers with inquiries and provide timely and courteous responses via various communication channels.

• Learn to identify and address customer needs, escalating complex issues to senior team members as needed.

• Gain knowledge of our products and services to provide accurate information and support to customers.

• Collaborate with the customer support team to improve processes and enhance the overall customer experience.

• Maintain accurate records of customer interactions and feedback for continuous improvement.

• Participate in training sessions and workshops to develop customer service skills and product knowledge.

Requirements:

• Pursuing or recently completed a degree in Business, Communication, or a related field.

• Strong communication skills, both verbal and written.

• Basic computer skills and familiarity with customer service principles.

Job Specifications:

• Empathy: The ability to understand another person's emotions and perspective.

• Problem solving: Being able to solve problems is key to customer service.



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