Customer Experience Associate

1 week ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time

We are seeking a skilled Customer Experience Associate to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support.

Job Description

We are looking for a highly motivated and detail-oriented individual who can handle customer inquiries effectively and professionally. Your primary responsibility will be to provide timely and accurate responses to customer calls, emails, and online chats. You will also be responsible for resolving customer complaints and issues in a fair and efficient manner.

  1. Handle customer inquiries and respond to their queries in a professional and courteous manner.
  2. Resolve customer complaints and issues promptly and fairly.
  3. Provide online support to customers through various channels such as email, chat, and social media.
  4. Collaborate with internal teams to resolve complex customer issues.
Required Skills and Qualifications

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. The ideal candidate will have:

  • A bachelor's degree in a relevant field.
  • At least 6 months of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
Benefits

We offer a competitive salary and benefits package, including:

  • A salary of Rs. 45,000 per month.
  • A performance-based incentive scheme.
  • The opportunity to work from home after 6 months of successful performance.
Requirements to Work from Home

If you are selected to work from home, you will need to meet the following requirements:

  • You must have a reliable laptop or computer with a Core i3 processor or higher.
  • You must have a stable internet connection with a speed of at least 4MB.
  • You must have a headset with a microphone and a separate workspace at home.

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