Customer Service Team Manager

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

This position is responsible for guiding and developing a team of customer service representatives to achieve optimal performance. The ideal candidate should possess excellent communication, negotiation, and problem-solving skills.

Key Responsibilities:
  1. Coaching and mentoring team members to enhance their performance and job satisfaction.
  2. Leading by example and demonstrating innovative and effective solutions to complex problems.
  3. Developing and implementing strategies to improve work processes and policies.
  4. Maintaining a professional demeanor and providing exceptional customer service under pressure.
Requirements:
  • A Bachelor's/College Degree in any field; Call Centre Certification is highly valued.
  • Minimum 2-3 years of experience as a team leader in a technical program.


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