Enterprise Jira Solutions Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeService Full time $900,000 - $1,200,000

We are seeking a seasoned professional to design, configure and optimize Jira Service Management solutions for enterprise clients.

The ideal candidate will possess deep knowledge of Atlassian tools, ITIL practices and enterprise architecture principles.

Key Responsibilities:
  • Design and implement ITSM workflows in Jira Service Management based on business needs and ITIL standards.
  • Translate client requirements into scalable maintainable JSM solutions.
  • Lead the configuration of service request catalogs SLAs automation rules queues and custom fields.
  • Integrate Jira with other enterprise systems such as CMDB monitoring tools Confluence identity systems.
  • Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
  • Serve as SME during Jira-related discussions with technical teams stakeholders and business users.
  • Ensure compliance with governance security and auditability requirements.
  • Create technical and functional documentation including solution architecture diagrams.
  • Train and mentor admin teams and end-users on JSM features and best practices.
  • Support continual service improvement initiatives through performance monitoring and analytics.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 5+ years of experience in Jira administration/architecture with at least 2 years focused on Jira Service Management.
  • Strong knowledge of ITSM processes Incident Change Problem Request Fulfillment Knowledge Management.
  • Experience implementing and customizing workflows automation and SLA configurations in Jira.
  • Familiarity with Atlassian Marketplace add-ons like Insight ScriptRunner Tempo etc.
  • Experience with Jira REST APIs JSON and third-party integrations.

Benefits include: opportunities for career growth and development, collaboration with experienced professionals, and the chance to work on challenging projects.

This is an excellent opportunity to leverage your expertise and make a meaningful impact in the field of IT service management.

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