Contact Center Operations Manager

Call Center Operations Manager Job SummaryWe are seeking a highly skilled Call Center Operations Manager to join our team. In this role, you will be responsible for the overall management of the contact center, including staff supervision, training, and performance evaluation.Responsibilities:Supervise and manage a team of contact center agents and...

As a Call Center Operations Manager, you will be responsible for the daily operation of the contact center. This includes managing business objectives, performance, and resources.Your specific responsibilities will include:Staffing and schedule adherenceTraining employees to ensure they have the necessary skills to perform their jobs effectivelyEvaluating...

We are seeking an experienced Call Center Efficiency Expert to join our team. As a key member of our customer experience team, you will play a critical role in ensuring that our customers receive exceptional service.Responsibilities:Analyze contact center performance metrics and create action plans to improve efficiency.Develop and implement processes to...

Job Summary:We are seeking a highly skilled professional to join our team as a Performance Monitoring Specialist. In this role, you will be responsible for analyzing call center performance data, identifying trends and areas for improvement, and developing strategic plans to optimize agent service skills and policy adherence.

This is an exciting opportunity for a highly motivated and experienced Call Center Operations Manager to join our team. As a key member of our operations department, you will play a critical role in ensuring the success of our contact center.About the Role:Manage a team of contact center agents and supervisors to achieve business objectivesDevelop and...

A UK-based company is expanding operations in Pakistan and is looking for an Operations Manager to lead its call center team in Bahria Town Phase 7, Rawalpindi. The ideal candidate will have strong leadership, communication skills, and experience managing call center teams, lead generation campaigns, and claims processing.Key Responsibilities: Lead and...

HR Manager For A Call Center Zaka Solutions Pvt Ltd, Pakistan Responsibilities:Assist all hiring and training procedures for new employeesConsult with employers to identify needs and preferred qualificationsInterview applicants about their experience, education and skillsContact references and perform background checksInform applicants about job details such...

Job OverviewWe are seeking a highly skilled Performance Analyst to join our team. As a key member of our contact center, you will be responsible for conducting performance analysis and creating detailed action plans to improve performance.Conduct thorough analysis of contact center performance data to identify areas for improvement.Develop and implement...

We are seeking a Quality Assurance Consultant to join our team. As a key member of our quality assurance team, you will be responsible for analyzing contact center performance and developing strategies to improve quality.Responsibilities:Conduct regular audits of contact center operations to ensure compliance with quality standards.Develop and implement...

Process Improvement CoordinatorWe are seeking an organized and detail-oriented individual to fill the role of Process Improvement Coordinator. As a key member of our contact center team, you will be responsible for analyzing customer interactions to identify trends and areas for improvement.Analyze customer interactions to identify trends and areas for...