Call Centre Specialist

5 days ago

Lahore, Punjab, Pakistan beBeeSpecialist Full time
Job Summary

We are seeking a skilled Call Centre Specialist to join our team. As a vital member of our call centre operations, you will be responsible for monitoring our real-time performance, tracking key metrics, and ensuring smooth operations.

This role requires strong attention to detail, active listening skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Live Monitoring: Watch call queues, agent availability, and system performance in real-time.
  2. Performance Tracking: Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
  3. Quick Adjustments: Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
  4. Issue Escalation: Promptly report any technical problems or major service disruptions to IT or management.
  5. Basic Reporting: Help create daily or intraday reports on call centre performance.
  6. Team Communication: Clearly communicate operational updates and instructions to team leaders and agents.
Requirements

To succeed in this role, you should have:

  • 1-2+ years of experience in a call centre, preferably in a customer service, real-time monitoring, or operations support role.
  • A Bachelor's degree is preferred, but relevant experience is highly valued.
  • Shift timings: Morning with weekends on (Alternate day off)
  • Skills:
    • Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
    • Comfortable with call centre software and MS Excel.
Why This Role Matters

This role is critical to our call centre's success, and we offer:

  • A dynamic and supportive team environment.
  • Competitive salary and opportunities for growth.

  • Call Centre

    3 weeks ago

    Lahore, Punjab, Pakistan tkxel Full time

    Role Summary:We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.Key Responsibilities:Live Monitoring: Watch call...

  • Call Centre

    3 weeks ago

    Lahore, Punjab, Pakistan Tkxel LLC Full time

    Tkxel is a leading softwaredevelopment company located in Reston, Virginia. We are committedto develop innovative software solutions for leading enterprisesin the world, helping them grow their businesses using latesttechnology solutions.Job DescriptionRole Summary:We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time...

  • Call Centre Manager

    2 weeks ago

    Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full time

    Job Description:Experienced English-speaking individual required to head up a call center in Bahria Town Lahore.Key ResponsibilitiesManage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations.Undertake needs assessments, performance reviews and...

  • Call Centre Sales Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Calliber Links Full time

    Call Centre Sales Executive Calliber Links, Pakistan Are you looking for an exciting career opportunity that offers flexibility, a competitive salary, and a dynamic work environment? Look no further We are thrilled to invite motivated individuals to join our team as Call Centre Sales Executives.Position: Call Centre Sales ExecutiveWorking Hours: Choose from...

  • Call Centre Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Best Virtual Services Bpo Full time

    Best Virtual Services BPO, a leading organization in Lahore's accounting industry, is seeking experienced Night Call Centre Agents to join our team.Responsibilities:Handle inbound/outbound calls from clientsProvide exceptional customer serviceAssist with lead generation and sales effortsData entry and virtual assistance tasksJob SpecificationRequired...

  • Call Centre Sales Representative

    24 hours ago

    Lahore, Punjab, Pakistan Gflashy Full time

    Call Centre Sales Representative - REMOTEBachelor's degree in Business, Marketing, or related field; 3 years of relevant experience requiredJob Title: Call Centre Sales RepresentativeLocation: Melbourne, Australia (Remote options available) Pakistan Based Position.About Us: We are a leading educational consultancy service dedicated to helping students...

  • Call Centre Agent

    2 weeks ago

    Lahore, Punjab, Pakistan Snap It Up Full time

    Fresh graduates with a degree in any field are encouraged to applySnap It Up is a leading e-commerce business based in Lahore, specializing in providing top-notch services to our customers. We are looking for enthusiastic and motivated fresh graduates to join our dynamic team as Call Centre Agents. This role offers an excellent opportunity to kick-start your...

  • Call Centre Sales Agent

    1 day ago

    Lahore, Punjab, Pakistan Excel H2 Services Ltd Full time

    Job DescriptionWe are seeking a motivated and results-driven Outbound Sales Representative to join our call centre team. In this role, you will be responsible for making outbound calls to potential and existing customers with the goal of securing sales and bringing them through to the final stage of the sales process. You will be expected to follow scripts,...

  • Call Centre Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Tech Zone Consultancy Full time

    Fresh graduates with a degree in any field are encouraged to applyTech Zone Consultancy is a leading recruiting agency in Pakistan specializing in providing exceptional consumer services. We are seeking enthusiastic fresh graduates also experienced ones to join our evening call centre team in Lahore. This is an excellent opportunity for individuals looking...

  • Call Center Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Grand City Full time

    1 week ago Be among the first 25 applicants We're Hiring: Call Centre Manager – Recovery Call Centre | Grand CityAre you a dynamic leader with a passion for driving results and leading high-performing teams? Grand City is looking for an experienced and motivated Call Centre Manager to head our Recovery Call Centre operations. Location: Grand City Head...