
Technical Service Desk Analyst
2 days ago
About the Role:
Riphah University is seeking a Technical Service Desk Analyst to join our IT support team. As a Technical Service Desk Analyst, you will provide technical support services to students, faculty, and staff, including troubleshooting, resolving technical issues, and maintaining accurate records.
About the Role: This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the delivery of exceptional technical support services to our community. You will work as part of a dynamic team to identify and resolve technical issues, improve processes, and enhance customer satisfaction.
Key Responsibilities:
- Provide technical support services to students, faculty, and staff via phone, email, or in-person
- Troubleshoot and resolve technical issues with hardware, software, and network infrastructure
- Develop and implement technical documentation and knowledge base articles
- Collaborate with other departments to identify areas for process improvement and implement changes
- Ensure compliance with industry-standard technical practices and regulations
Requirements: To excel in this role, you will need three (3) years of directly relevant Information Technology Service Desk experience, excellent communication and interpersonal skills, and a strong understanding of computer systems and network architecture.
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