Senior Technical Support Professional

4 days ago


Karachi, Sindh, Pakistan EWS Group Full time

EWS Group is seeking an experienced Customer Support and Resolution Specialist to join our team.

About the Job:

This role involves resolving technical issues, providing product knowledge, and collaborating with cross-functional teams to deliver exceptional customer service.

The ideal candidate will have a strong technical background, excellent communication skills, and a customer-first mindset.

Key Responsibilities include:

  • Resolving technical issues and escalations through effective communication and problem-solving.
  • Providing product knowledge and training to clients.
  • Collaborating with Development, QA, and other departments to resolve issues efficiently.
  • Documenting and tracking client issues through ticketing systems.

Requirements:

  • 5+ years of experience in a customer service or helpdesk environment.
  • Strong technical skills, including database management and scripting.
  • Excellent communication and interpersonal skills.

What You'll Enjoy:

  • A competitive salary and bonus structure.
  • Medical coverage for self and dependents.
  • A dynamic and supportive work environment.


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