Network Infrastructure Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

About Job Portal - dinCloud Pakistan

We are seeking a highly skilled Network Infrastructure Specialist to join our team in PK- Remote. The successful candidate will have the opportunity to work with us on a variety of exciting projects.

Job Description

The Network Infrastructure Specialist is responsible for designing, implementing, and maintaining network infrastructure in vendor-neutral environments. This includes providing escalation support for customer network issues and outages, resolving customer issues directly or in partnership with vendors, channels, and Field Services teams.

This role requires strong technical skills, including router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application.

Key Responsibilities

  • Provide incident escalation support for NOC and Network Engineering teams for critical incident and problem management activities.
  • Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution and identify root causes of events.
  • Review customer networks, recommend network infrastructure changes and complete standard changes to improve network performance.
  • Facilitate change implementation actions in complex enterprise network environments.
  • Ensure proper incident management from the initial customer call.
  • Monitor customers' networks and ensure alarms are processed according to established priority, customers' specific procedures, and SLAs.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.
  • Recommend continual service improvement for both internal and external customer networks/systems/processes.
  • Participate in customer meetings to review performance, identify improvement opportunities, and enable more secure, efficient, and optimized environments in areas of cost and performance.
  • Document customer network issues, communicate status, and next step action plans in the Service Now ticketing system.
  • Update service requests to ensure that service level agreements are met.
  • Provide on-call support for NOC Operations.

Requirements

  • A minimum of 4-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting in MSP an environment.
  • Proven ability to learn new tools, customers, technologies, monitoring tools, and NOC best practices.
  • Demonstrated expertise in router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application.
  • Associates degree in related field preferred.
  • Certifications: Cisco CCNA, Juniper JNCIA, or Fortinet FCA required; CCNP, ITIL v4 preferred.
  • Strong self-starter with an appropriate sense of urgency, capable of resolving complex technical problems and working both independently and collaboratively with a team.
  • Desire to continue advancing technical expertise in collaboration with Engineers and Architects through the pursuit of technical certifications.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to follow and document standard processes and procedures.
  • Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
  • Ability to work assigned shift and on-call rotation.

Compensation Package

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on qualifications and experience. In addition, we provide a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

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