Enterprise Network Operations Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

At Job Portal - dinCloud Pakistan, we are seeking a highly skilled Enterprise Network Operations Specialist to join our team. This role is responsible for the implementation, support, and optimization of our customers' network infrastructure in vendor-neutral environments.

The ideal candidate will have proven experience working in a technical environment with demonstrated enterprise-level network troubleshooting skills in an MSP setting. A strong background in router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application is required.

This role requires a self-starter who can use their technical expertise to resolve complex issues and work both independently and collaboratively with a team. Strong communication skills, ability to follow and document standard processes and procedures, and ability to stay calm under pressure in a fast-paced environment are essential.

We offer a competitive salary of $85,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Key Responsibilities:

  • Provide incident escalation support for NOC and Network Engineering teams for critical incident and problem management activities.
  • Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution, and identify root causes of events.
  • Review customer networks, recommend network infrastructure changes, and complete standard changes to improve network performance.
  • Facilitate change implementation actions in complex enterprise network environments.
  • Ensure proper incident management from the initial customer call.
  • Monitor customers' networks and ensure alarms are processed according to established priority, customer-specific procedures, and SLAs.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.

Required Qualifications:

  • Proven 4-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting skills.
  • Cisco CCNA, Juniper JNCIA, or Fortinet FCA certification required; CCNP, ITIL v4 preferred.
  • Associates degree in a related field preferred.


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