Network Infrastructure Specialist

6 days ago

Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

**Job Title:** Network Infrastructure Specialist

**Job Summary:** We are seeking an experienced Network Operations Engineer to join our team at dinCloud Pakistan. As a key member of our network operations team, you will be responsible for providing issue escalation support for critical incidents and problem management activities.

**Key Responsibilities:

  • Provide issue escalation support for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for customer service interruptions.
  • Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to senior engineers if unable to resolve.
  • Review customer networks, design network infrastructure changes and migrations for small customers to improve network performance; participate in implementations of complex enterprise network environments.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.
  • Recommend continual service improvement for customer networks and systems.
  • Participate in customer quarterly review meetings to review performance, and identify opportunities for continuous improvement to make environment more secure, efficient, and optimized for cost and performance.

**Requirements:

  • 6 - 8 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting in a Managed Services environment.
  • Previous technical experience in: router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco and Juniper routing and switching technologies, Zscaler cloud-based security platform, F5 BIG-IP load balancing server technologies, Infoblox DNS/DHCP/IPAM application.
  • Associates degree in related field preferred.
  • Certifications: CCNA, JNCIA, Fortinet NSE4 required; CCNP, ITIL preferred.
  • Self-starter: uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.
  • Willingness and desire to continue advancing technical expertise through collaboration with Engineers and Architects, and pursuit of technical certifications.
  • Strong communication skills (written, verbal, presentation).
  • Ability to follow and document standard processes and procedures.
  • Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.

**Benefits:

  • Provident Fund.
  • Family health insurance including parents.
  • OPD Cash allowances on monthly basis.
  • Annual leaves encashment.
  • EOBI facility.
  • Paid trainings.

We offer a competitive salary of $85,000 per annum, commensurate with experience, plus benefits.

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