Network Operations Center

2 weeks ago

Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

Job Title: Network Operations Center (NOC) Infrastructure Specialist

">

 

About the Role:

The NOC Infrastructure Specialist plays a critical role in ensuring the smooth operation of our customers' network infrastructure.

With a focus on implementation, support, maintenance, and optimization, this technical specialist works to resolve customer issues directly or in partnership with vendors, channels, and Field Services teams.

This position requires a strong understanding of documented customer procedures, ITIL best practices, technical skillsets, and soft skills to provide an excellent customer experience through network issue resolution and configuration activities.

Key Responsibilities:

  • Provide incident escalation support for NOC and Network Engineering teams for critical incidents and problem management activities, including technical triage, troubleshooting, and resolution support for critical customer service interruptions.

  • Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution, and identify root causes of events. This sometimes requires escalation to Tier 2/3 Principal Network Engineers if unable to resolve.

  • Review customer networks, recommend network infrastructure changes, and complete standard changes to improve network performance.

  • Facilitate change implementation actions in complex enterprise network environments.

  • Ensure proper incident management from the initial customer call.

  • Monitor customers' networks and ensure alarms are processed according to established priority, customers' specific procedures, and SLAs.

  • Complete service requests, network implementations, migrations, and other change management engineering activities.

  • Recommend continual service improvement for both internal and external customer networks/systems/processes.

  • Participate in customer meetings to review performance, identify improvement opportunities, and enable more secure, efficient, and optimized environments in areas of cost and performance.

  • Document customer network issues, communicate status, and next-step action plans in the Service Now ticketing system.

  • Update service requests to ensure that service level agreements are met.

  • Provide on-call support for NOC Operations.

Requirements:

  • A minimum of 4-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting in MSP environments.

  • Willingness to learn new tools, customers, technologies, monitoring tools, and NOC best practices.

  • Previous technical experience in router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application.

  • An Associate's degree in a related field is preferred.

  • Certifications such as Cisco CCNA, Juniper JNCIA, or Fortinet FCA are required; CCNP, ITIL v4 are preferred.

  • A self-starter with an appropriate sense of urgency, capable of resolving complex technical problems and working both independently and collaboratively with a team.

  • A willingness and desire to continue advancing technical expertise in collaboration with Engineers and Architects through the pursuit of technical certifications.

  • Strong communication skills (written, verbal, presentation).

  • Ability to follow and document standard processes and procedures.

  • Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.

  • Ability to work assigned shift and on-call rotation.

Compensation:

We offer a competitive salary of $80,000 per annum, plus additional benefits.

Location:

Pakistan - Remote

  • Network Infrastructure Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    Job OverviewWe are seeking a skilled Network Infrastructure Specialist to join our team at Job Portal - dinCloud Pakistan. This is an exciting opportunity for a motivated and experienced professional to take on a high-level network operations role.

  • Enterprise Network Operations Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    At Job Portal - dinCloud Pakistan, we are seeking a highly skilled Enterprise Network Operations Specialist to join our team. This role is responsible for the implementation, support, and optimization of our customers' network infrastructure in vendor-neutral environments.The ideal candidate will have proven experience working in a technical environment with...

  • Security Operations Center Director

    1 month ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    Job Title: Security Operations Center DirectorLocation: Remote US About UsAt Job Portal - dinCloud Pakistan, we are committed to delivering top-notch cybersecurity services to our clients.Salary and BenefitsWe offer a competitive salary range of $120,000 - $180,000 per year, along with a comprehensive benefits package including Provident Fund, OPD, IPD,...

  • Network Infrastructure Specialist

    6 days ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    **Job Title:** Network Infrastructure Specialist**Job Summary:** We are seeking an experienced Network Operations Engineer to join our team at dinCloud Pakistan. As a key member of our network operations team, you will be responsible for providing issue escalation support for critical incidents and problem management activities.**Key Responsibilities:Provide...

  • Network Infrastructure Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    About Job Portal - dinCloud PakistanWe are seeking a highly skilled Network Infrastructure Specialist to join our team in PK- Remote. The successful candidate will have the opportunity to work with us on a variety of exciting projects.Job DescriptionThe Network Infrastructure Specialist is responsible for designing, implementing, and maintaining network...

  • Telecom Training Center Director

    3 days ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    Job OverviewXAD Technologies seeks a seasoned professional to lead its Training Institute as a Telecom Training Center Director. This key role oversees all aspects of the training center's operations, ensuring alignment with organizational goals and objectives.

  • Strategic Business Development Manager for Telecommunications Networks

    4 days ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    Company OverviewXAD Technologies is a pioneering technology company dedicated to delivering innovative solutions in the telecommunications sector.Job SummaryWe are seeking an exceptional Country Manager with extensive experience in telecommunication contracting, focusing on mobile and fixed networks. The ideal candidate will lead our Pakistan branch,...

  • Telecom Training Operations Manager

    3 weeks ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    Company Overview:XAD Technologies is a leading provider of telecom training solutions, dedicated to empowering professionals with the skills and knowledge required to excel in the industry.Estimated Salary:$120,000 - $180,000 per annum, depending on experience.Job Description:Leadership and OperationsOversee all aspects of the training center's operations,...

  • Training Director for Telecom Operations

    1 month ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    Job Summary:XAD Technologies is seeking a highly experienced Training Director to lead our telecom training programs. As a key member of our team, you will be responsible for overseeing all aspects of the training center's operations and ensuring alignment with organizational goals.Key Responsibilities:Leadership and Operations: Oversee the daily operations...

  • Senior Telecommunication Operations Director

    1 month ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    About XAD TechnologiesWe are a leading technology company with a strong presence in the Pakistan market.Job SummaryXAD Technologies is seeking a highly experienced Senior Telecommunication Operations Director to lead our Pakistan branch and drive business growth.Key ResponsibilitiesStrategically oversee business development, operations, and general...

  • Electrical Systems Engineer

    3 days ago

    Islamabad, Islamabad, Pakistan HR POD - Hiring Talent Globally Full time

    We are a global talent acquisition firm that specializes in hiring exceptional individuals for various roles. Our mission is to connect top professionals with innovative companies, driving growth and success worldwide.About HR PODAt HR POD, we understand the importance of having the right team members on board to drive business forward. With extensive...

  • Telecom Training Director

    7 days ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    Job Summary:XAD Technologies is seeking an exceptional Telecom Training Director to lead our training center. This senior leadership role requires a strategic thinker with expertise in telecom-specific training programs and EHS compliance.About the Role:We are looking for a visionary leader who can develop and implement innovative strategies to enhance our...

  • Telecom IT Executive Leader

    7 days ago

    Islamabad, Islamabad, Pakistan XAD Technologies Full time

    XAD Technologies is seeking an experienced leader to drive business growth and development in the Pakistan branch.Estimated salary for this position is up to $1,100,000 per year, depending on experience.About the JobWe are looking for a talented individual who can lead and manage our team, oversee business development, operations, and general management. Key...

  • Global IT Specialist for Business Innovation

    2 weeks ago

    Islamabad, Islamabad, Pakistan Sagan Full time

    Remote Job Opportunity: Technical Support and DevelopmentSagan Overview:We are an exclusive membership community connecting top executives with international talent. Our mission is to bridge the gap between global professionals and US-based businesses, creating a world of career possibilities.Job Summary:The Global IT Specialist will play a dual role in...

  • Windows Virtualization Engineer

    4 weeks ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    We are seeking an experienced Windows Virtualization Engineer to join our team at Job Portal - dinCloud Pakistan.Estimated Salary: PKR 1,200,000 - PKR 1,800,000 per annumAbout the RoleThe successful candidate will be responsible for designing, building, and supporting Microsoft and Citrix Virtualization environments globally. They will also present these...

  • Windows Virtualization Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time

    We are looking for a skilled Windows Virtualization Specialist to join our team at Job Portal - dinCloud Pakistan.About the JobSalary: Estimated PKR 1,200,000 - PKR 1,800,000 per annum (depending on experience)This is a full-time position that requires extensive knowledge of Windows and Citrix virtualization environments. The ideal candidate will have...