
Digital Transformation Specialist
1 week ago
Job Title
Onboarding ManagerWe are seeking a highly experienced Onboarding Manager to oversee a wide variety of projects from conceptual design through implementation.
- Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Work closely with clients and their tech teams to fully integrate our platform into their marketing tech stack.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Analyse the platform usage requirements of new customers and plan internal developments if needed.
- Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis.
- Maintain correct project time frames, estimates, and status reports.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
Requirements
- Minimum 5 years of experience in the SaaS industry, including onboarding customers for on-premise and on-cloud software installations.
- Professional Project Management Certification from an accredited institution preferred.
- Demonstrated understanding of Project Management processes, strategies, and methods.
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
- Strong sense of personal accountability regarding decision-making and supervising department teams.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Managerial experience applying analytical thinking and problem-solving skills.
- Ability to predict challenges and seek to proactively head-off obstacles.
- Conversational English is a must.
- Experience in implementation of marketing communication channels and data structure is a plus.
Benefits
- Work at the cutting edge of marketing technology and customer engagement.
- Be part of a collaborative, innovative, and fast-paced environment with remote global teams.
- Opportunities for continuous learning and professional development.
- Competitive salary and benefits package.
Other Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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