Call Quality Expert

We are seeking a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and outbound calls to assess...

Quality Assurance Representative - Call CenterIn this key role, you will play a vital part in ensuring that customer-facing representatives meet high standards of quality by assessing their performance during calls.Main Responsibilities:Monitor call quality using specialized software to identify areas for improvement.Analyze representative interactions to...

Call Center Quality Assurance ExpertThis critical role involves ensuring that sales and customer service representatives adhere to high standards of quality by assessing their performance during interactions with customers.Main Tasks:Evaluate call quality using monitoring software and audio recordings to identify areas for improvement.Analyze representative...

Job Title: Sales Calls Expert for ACA CampaignLocation: RawalpindiExperience: Minimum 1 Year – Commercial MarketEmployment Type: Full-timeSeniority Level: Entry levelIndustries: IT Services and IT ConsultingResponsibilities include making sales calls and engaging with clients for the ACA campaign. Drop your CV at careers@marsthrive.com or WhatsApp:...

The ideal candidate will have strong analytical skills and the ability to communicate effectively. Proficiency in call monitoring tools and CRM software is also essential.Requirements:Bachelor's degree in Business Administration, Communications, or a related field (preferred)Proven experience in call quality monitoring, customer service, or a similar...

Job DescriptionWe are seeking an experienced Quality Assurance Specialist to oversee the quality of outbound calls and ensure they meet our high standards. The successful candidate will assess agent performance, ensure compliance with regulatory requirements, and provide actionable feedback to improve overall call quality and customer satisfaction.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Job OverviewWe are seeking an experienced Quality Assurance Specialist to oversee the quality of outbound calls. The successful candidate will assess agent performance, ensure compliance with regulatory requirements, and provide actionable feedback to improve overall call quality and customer satisfaction.

Job DescriptionWe are seeking a highly skilled Call Quality Agent to join our team. The ideal candidate will possess excellent written and spoken English skills, with the ability to communicate effectively in various cultural contexts.This role involves conducting English language assessments for new and existing employees, as well as daily call quality...