Telecom Expert for Cloud Contact Centers

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Cloud Contact Center Engineer

We are looking for a skilled Cloud Contact Center Engineer to join our team. As a key member of our cloud team, you will be responsible for supporting global telephony and contact center operations across multiple contact centers.


Key Responsibilities:
  • Act as Point of Contact (POC) for daily Genesys cloud issues and concerns.
  • Provide Tier-2 and Tier-3 support to Genesys Operations.
  • Troubleshoot day-to-day operational issues related to Genesys and its integrated platforms.
  • Coordinate multiple tasks or problems with other teams globally.
  • Perform telephony, contact center, and other solution administration as per standard procedures.
  • Meet all service level targets on ticketing queues for service requests, change tickets, incidents, and projects.

Required Qualifications:
  • 1-4+ years of experience in the contact center industry, with at least 2-3 years of experience with any other telephony platform.
  • Minimum 1-4 years working on any Genesys solutions as an administrator.
  • Bachelor's degree in IT, CS, or Telecoms.
  • Genesys Cloud Certification is a plus.
  • Knowledge of Contact Center Solutions on Cloud is a plus.

Essential Skills:
  • Good analytical skills and problem-solving capabilities.
  • Excellent case management skills and ability to work independently.
  • Excellent spoken and written English skills.
  • Positive thinker, flexible, and creative.
  • Willingness to help and support other team members.

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