
Telecom Expert for Cloud Contact Centers
2 days ago
We are looking for a skilled Cloud Contact Center Engineer to join our team. As a key member of our cloud team, you will be responsible for supporting global telephony and contact center operations across multiple contact centers.
Key Responsibilities:
- Act as Point of Contact (POC) for daily Genesys cloud issues and concerns.
- Provide Tier-2 and Tier-3 support to Genesys Operations.
- Troubleshoot day-to-day operational issues related to Genesys and its integrated platforms.
- Coordinate multiple tasks or problems with other teams globally.
- Perform telephony, contact center, and other solution administration as per standard procedures.
- Meet all service level targets on ticketing queues for service requests, change tickets, incidents, and projects.
Required Qualifications:
- 1-4+ years of experience in the contact center industry, with at least 2-3 years of experience with any other telephony platform.
- Minimum 1-4 years working on any Genesys solutions as an administrator.
- Bachelor's degree in IT, CS, or Telecoms.
- Genesys Cloud Certification is a plus.
- Knowledge of Contact Center Solutions on Cloud is a plus.
Essential Skills:
- Good analytical skills and problem-solving capabilities.
- Excellent case management skills and ability to work independently.
- Excellent spoken and written English skills.
- Positive thinker, flexible, and creative.
- Willingness to help and support other team members.
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