Team Lead – Contact Center

7 days ago

Lahore, Punjab, Pakistan Abacus BPO Full time

Job Description:
  • Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
  • Collaborate closely with team members to maximize target achievement and optimize resource utilization.
  • Maintain qualitative and quantitative targets by adhering to defined protocols.
  • Handle escalations during calls to enhance the customer experience.
  • Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
  • Demonstrate the ability to manage pressure effectively.
  • Proven capability to take strategic initiatives.
  • Advanced proficiency in MS Excel and system management.


Experience and Qualifications:
  • A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.
  • The minimum educational qualification is a Bachelor's degree or higher.

Compensation & Benefits:
  • 5-day workweek
  • Annual bonus
  • Yearly salary increment
  • Comprehensive health benefits (Outpatient, Inpatient, Maternity)
  • Provident Fund/EOBI

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