Operations Supervisor for Customer Service Department

3 days ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
About the Job

NADRA Technologies Ltd is seeking a talented Operations Supervisor for our customer service department. In this role, you will be responsible for supervising a team of customer service representatives, analyzing team performance metrics, and driving business growth.

Key Responsibilities
  • Supervise and manage a team of customer service representatives to achieve sales targets and resolve customer complaints efficiently.
  • Monitor and analyze team performance metrics to identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.
Requirements
  • Minimum 2 years post-graduation experience working in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business Administration or related field.


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