Technical Customer Support Advocate

1 day ago


Peshawar City Tehsil, Pakistan beBee Careers Full time

Senior Technical Support Specialist

We're seeking a skilled Senior Technical Support Specialist to join our fast-paced E-Commerce environment. This senior-level remote role is ideal for candidates who excel in high-performance support environments and are eager to grow with a dynamic team.

  • Full-time, remote position
  • 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
  • Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
  • Collaborate with global teammates in a fast-paced E-Commerce environment
  • Immediate start preferred for qualified candidates
Key Responsibilities
  • Provide technical support via Gorgias CRM (email, chat, troubleshooting)
  • Analyze customer data and suggest improvements for customer experience
  • Manage ticket resolution from start to finish with accountability and urgency
  • Monitor backlogs and ensure timely resolution of customer queries
  • Communicate clearly and effectively to support customer success
Required Skills and Qualifications
  • At least 1 year of experience in technical support or troubleshooting roles
  • Excellent written and spoken English communication skills
  • Strong problem-solving skills and familiarity with CRMs like Gorgias
  • Motivated, curious, and resourceful
  • Experience in E-Commerce or SaaS support is a plus
Benefits and Perks
  • Bonuses and annual salary increases
  • Permanent remote work with stability
  • PTO and paid holidays
  • Health and dental coverage or stipend (depending on location)
  • Career growth opportunities: Team Lead, Trainer, and more
About This Role
  • Growing company with advancement opportunities
  • Supportive, values-driven culture
  • Comprehensive training from a global team
  • Work with top E-Commerce brands
  • Focus on personal and professional development

If you're ready to make an impact in E-Commerce support, apply now to become part of our dynamic team.



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