
Technical Customer Support Advocate
1 day ago
Senior Technical Support Specialist
We're seeking a skilled Senior Technical Support Specialist to join our fast-paced E-Commerce environment. This senior-level remote role is ideal for candidates who excel in high-performance support environments and are eager to grow with a dynamic team.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Collaborate with global teammates in a fast-paced E-Commerce environment
- Immediate start preferred for qualified candidates
- Provide technical support via Gorgias CRM (email, chat, troubleshooting)
- Analyze customer data and suggest improvements for customer experience
- Manage ticket resolution from start to finish with accountability and urgency
- Monitor backlogs and ensure timely resolution of customer queries
- Communicate clearly and effectively to support customer success
- At least 1 year of experience in technical support or troubleshooting roles
- Excellent written and spoken English communication skills
- Strong problem-solving skills and familiarity with CRMs like Gorgias
- Motivated, curious, and resourceful
- Experience in E-Commerce or SaaS support is a plus
- Bonuses and annual salary increases
- Permanent remote work with stability
- PTO and paid holidays
- Health and dental coverage or stipend (depending on location)
- Career growth opportunities: Team Lead, Trainer, and more
- Growing company with advancement opportunities
- Supportive, values-driven culture
- Comprehensive training from a global team
- Work with top E-Commerce brands
- Focus on personal and professional development
If you're ready to make an impact in E-Commerce support, apply now to become part of our dynamic team.
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