Technical Support Specialist

4 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time

As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance.

About This Opportunity:

You will troubleshoot and resolve complex technical issues to stabilize and optimize customer networks. In this role, you will configure and integrate different nodes and solutions in new and live customer networks. Your expertise will span multiple areas, including telecom, datacom, hardware, software, and network knowledge.

Your Key Responsibilities:

  • Handle customer technical inquiries and provide dedicated support 24x7
  • Lead and resolve technical issues through Root Cause Analysis
  • Develop and maintain knowledge management systems
  • Manage Software Update Management (SUM) and perform updates on Ericsson Core nodes
  • Drive Customer Service Review meetings with Service Delivery Managers
  • Conduct preventive maintenance activities

What You Will Bring:

  • Bachelor's degree in engineering
  • 5+ years of experience in a related field
  • Domain expertise in CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM, CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows, MAP, SCCP, SIP, Diameter, and LDAP protocols
  • Troubleshooting skills for IMS/VoLTE call flows, SRVCC, and CS Fallback procedure
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Strong team collaboration and communication skills

Why Work with Us?

We champion diversity and inclusion, believing that diverse teams drive innovation. We encourage people from all backgrounds to apply and realize their full potential as part of our team. We are proud to be an Equal Opportunity Employer.



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