Technical Customer Support Expert

11 hours ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time €80,000 - €120,000
Product Support Specialist

About Us

We are a team of innovators automating security compliance for modern companies in Europe.

This is an exciting opportunity for someone who likes ownership and is proactive to take on the role of founding member of our Product Support team.

  • You will serve as the first point of contact for product-related inquiries via chat, responding with empathy and efficiency.
  • You will document bug reports, review logs, and identify recurring issues; collaborate closely with Engineering to escalate and track resolution.
  • You will perform pre-release QA checks to ensure you are up-to-date.
  • You will own and update the knowledge base, including creating articles that simplify complex topics for customers.
  • You will create videos and communicate new feature releases to get users excited about new functionalities.
  • You will continuously refine support processes to optimize customer experiences and improve efficiency.
  • You will serve as the technical expert, training Success Managers on product features and common troubleshooting methods.

About You

To be successful in this role, you should have 2-5 years of customer-facing experience in technical support or similar roles in a SaaS company.

  • You should be technical enough to extract information and analyze data using SQL in your day-to-day work.
  • You should have strong experience using support tools like Zendesk/Intercom.
  • You should be skilled at analyzing issues and collaborating with engineering teams to solve complex problems.
  • You should have exceptional written and verbal communication skills in English.
  • You should be enthusiastic about working in a fast-paced startup environment.
What We Offer
  • Remote Work: 100% remote work with a virtual office.
  • Competitive Salary: Local salaries competitive in the industry.
  • Equity: A generous equity package.
  • Holidays: 26 days holiday + local public holidays.
  • Health Insurance: Comprehensive health coverage.
  • Development Budget: An annual personal development budget of €1,000.
  • Workspace Budget: Remote workspace budget and access to co-working spaces.
  • Annual Retreat: An annual retreat to build connections and inspire ideas.
  • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
  • Company Events: Company-wide events to build relationships and have some fun.

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