Call Center Leadership Role

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Summary:

We are seeking a highly skilled Call Center Manager to lead, manage and hire a team of customer service representatives. The ideal candidate will have excellent leadership skills, ability to recruit, train and onboard new staff members, and a strong focus on delivering exceptional customer service.

This is an exciting opportunity for a proactive individual who wants to develop their skills and take on new challenges. If you possess good communication skills, organization, and responsibility, and have basic knowledge of computer tools, we encourage you to apply.

Key Responsibilities:

  • Customer Service: Assist in providing support to customers through various channels, ensuring timely responses and resolutions to their inquiries.
  • Administrative Support: Manage and organize files and documents, perform tasks such as data entry, and provide assistance with projects and day-to-day operations.
  • Team Management: Lead and motivate a team of customer service representatives, provide guidance and feedback, and contribute to their professional development.

Benefits:

  • Transportation Allowance: Receive financial support for transportation costs.
  • Meal Allowance: Enjoy a meal allowance to help cover food expenses.
  • Medical Assistance: Have access to medical benefits, including health insurance and wellness programs.
  • Continuous Training and Growth Opportunities: Engage in ongoing training and development opportunities to enhance your skills and advance your career.


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