
CX Design Manager
3 days ago
This role will be responsible for leading business insights, quality assurance, and customer feedback analysis efforts to drive significant improvements. The position requires strong analytical skills, business acumen, and excellent communication skills.
Key Responsibilities- Lead the co-creation and research of user flows, wireframes, designs, journey maps, and execution metrics to assess risks and drive continuous improvement.
- Oversee the management of monthly and annual external customer satisfaction and advocacy surveys (e.g. CSS, NPS) including result analysis & communication.
- Drive the gathering and analysis of data and market research to provide valuable insights into consumer behaviors and client journeys.
- Collaborate with key stakeholders and business partners to develop effective action plans on research findings.
- Develop and drive an effective mystery shopping programme to improve key channels services.
- Support the implementation of survey-related process improvement initiatives/projects.
- Deep understanding of customer experience principles and best practices.
- Strong organizational and time management skills.
- Strong analytical skills and business acumen.
- Excellent verbal and written communication skills.
We value diversity and inclusion and strive to create a work environment where everyone feels respected and valued.
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Operations Manager
24 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the OpportunityThis is an exciting opportunity to join our team as the Lead Claims and Customer Success Representative. In this role, you will be responsible for designing and implementing customer journeys that meet our customers' evolving needs.Key Responsibilities:Develop and implement customer journey maps to identify areas for improvement and...
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Mobile Banking Interface Designer
2 weeks ago
Karachi, Sindh, Pakistan TALENT UNLIMITED Full timeThis role offers the opportunity to shape the future of digital banking by leading the way in mobile banking interface design. If you have experience in UI/UX optimization and are passionate about creating seamless customer experiences, we encourage you to apply.We are looking for a talented Mobile Banking Interface Designer to join our team. The successful...
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Design Lead
1 week ago
Karachi, Sindh, Pakistan Whiteboard Canada Full timeWe are seeking an experienced UX Strategist to lead our design strategy. This individual will work collaboratively with product managers, program managers, and engineers to improve how employees interact with their job and Whiteboard Canada.Job Description:Create elegant and intuitive user experiences by incorporating user insights, business requirements,...
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Claims Management Specialist
24 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the RoleThis is a unique opportunity to join our team as the Lead Claims and Customer Success Representative. As a key member of our operations team, you will be responsible for overseeing the end-to-end user experience and claims processes. Your primary goal will be to ensure exceptional service delivery and operational efficiency.Key...
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Customer Experience Optimization Lead
2 weeks ago
Karachi, Sindh, Pakistan TALENT UNLIMITED Full timeJob DescriptionTalent Unlimited is hiring a Customer Experience Optimization Lead to enhance mobile banking app interfaces for an intuitive user experience.The successful applicant will work closely with digital teams to refine customer journeys, ensure clear and effective messaging across all customer touchpoints, leverage data to improve CX and address...
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Digital Transformation Specialist
2 weeks ago
Karachi, Sindh, Pakistan TALENT UNLIMITED Full timeTalent Unlimited is seeking a skilled Digital Transformation Specialist to join their team. The ideal candidate will have experience in UI/UX optimization, collaboration, customer communication, and voice of customer insights.The successful applicant will be responsible for enhancing mobile banking app interfaces for an intuitive user experience, working...
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Business Insights Leader
10 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeKey ResponsibilitiesAs a key member of our team, you will be responsible for the following tasks:Co-create and research user flows, wireframes, designs, journey maps, and execution metrics using your own CX depth and delivery experience to assess risks and continuously raise the bar across all CX dimensions.Manage monthly and annual external customer...
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Business Analyst
4 weeks ago
Karachi, Sindh, Pakistan TALENT UNLIMITED Full timeBusiness Analyst - Client Experience and Conduct (CXCG)Hiring for a Leading Bank | TALENT UNLIMITEDTALENT UNLIMITED is hiring a Customer Experience (CX) Lead for one of our banking clients. If you have a strong background in UI/UX design for mobile banking applications and a passion for optimizing digital customer experiences, we'd love to hear from youKey...
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Client Experience Leader
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeThis is a role that requires leveraging business insights, quality assurance, and customer feedback analysis to drive impactful improvements. Key responsibilities include data visualization, process optimization, and cross-functional collaboration to enhance business strategies and client experiences.Key ResponsibilitiesCo-create and research user flows,...
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Manager - Client Experience & Insights
3 days ago
Karachi, Sindh, Pakistan Standard Chartered Life and Careers Full timeThis role will be responsible for leveraging business insights, quality assurance, and customer feedback analysis to drive impactful improvements. Key responsibilities include data visualization, process optimization, and cross-functional collaboration to enhance business strategies and client experiences. As a client-obsessed leader, you will oversee CX...
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Manager - Client Experience & Insights
12 hours ago
Karachi, Sindh, Pakistan Standard Chartered Full timeThis role will be responsible for leveraging business insights, quality assurance, and customer feedback analysis to drive impactful improvements. Key responsibilities include data visualization, process optimization, and cross-functional collaboration to enhance business strategies and client experiences. As a client-obsessed leader, you will oversee CX...
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Customer Experience Lead
24 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the RoleWe are seeking a skilled and experienced professional to fill the role of Lead Claims and Customer Success Representative. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer experience principles.Key Responsibilities:Develop and implement strategies to improve customer...
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End-to-End Customer Journey Expert
24 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the JobWe are seeking a highly skilled and experienced professional to fill the role of Lead Claims and Customer Success Representative. This position requires strong analytical skills, excellent communication abilities, and a deep understanding of customer experience principles.Key Responsibilities:Develop and implement data-driven strategies to...
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UX Visionary
1 week ago
Karachi, Sindh, Pakistan Whiteboard Canada Full timeWe are looking for an Experienced UX Strategist to drive our design vision. This role involves collaborating with cross-functional teams to create seamless user experiences for our employees.About the Role:Develop and execute UX strategies that align with business goals and user needs.Work closely with researchers to test design solutions and iterate based...
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HR Operations Manager
3 days ago
Karachi, Sindh, Pakistan Design Oxyll Full timeDesign Oxyll seeks a seasoned HR professional to manage the company's workforce. As an integral part of our organization, you will oversee HR operations, drive workplace culture, and foster a positive work environment.ResponsibilitiesRecruit and onboard new hires with a seamless experience.Develop and implement HR policies in alignment with company...
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Lead Claims and Customer Success Representative
2 weeks ago
Karachi, Sindh, Pakistan Sperton Global AS Full timeWhy This Role?Our client is seeking a proactive and detail-oriented professional to join our operations team as the Lead Claims and Customer Success in a full-time onsite role. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a...
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Management Trainees
3 days ago
Karachi, Sindh, Pakistan Hayakia Fashion & Design Full timeHayakia brand has initiated a 6 to 12 months management trainee program to encourage and provide good career opportunities to young, energetic, freshly graduated or diploma holders in Fashion Design. Knowledge of Microsoft Office is a plus point.Those who are interested in working under this program shall send their CV to the contacts below.Management...
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Human Resources Manager
3 days ago
Karachi, Sindh, Pakistan Design Oxyll Full timeDesign Oxyll is seeking a motivated and detail-oriented Human Resources Manager to join our team. As a critical part of our growing organization, you will play a pivotal role in managing HR operations, improving workplace culture, and fostering a positive work environment.Key Responsibilities:Oversee recruitment and onboarding processes to ensure a seamless...
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Customer Feedback Analyst
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeThis role will be responsible for driving business insights, quality assurance, and customer feedback analysis efforts to deliver exceptional client experiences. The ideal candidate will have a deep understanding of customer experience principles and best practices, as well as strong analytical skills and business acumen.Key ResponsibilitiesDevelop and drive...
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UI/UX Designer – Adobe XD/Illustrator
4 weeks ago
Karachi, Sindh, Pakistan Whiteboard Canada Full timeWe are looking for a highly-determined, highly-curious, experienced UX Designer to lead our design strategy. This person will work collaboratively with a team of product managers, program managers and engineers to improve how employees interact with their job and WBC. You'll drive UX design vision from early-stage concepts all the way through final delivery...