CX Design Manager

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

This role will be responsible for leading business insights, quality assurance, and customer feedback analysis efforts to drive significant improvements. The position requires strong analytical skills, business acumen, and excellent communication skills.

Key Responsibilities
  1. Lead the co-creation and research of user flows, wireframes, designs, journey maps, and execution metrics to assess risks and drive continuous improvement.
  2. Oversee the management of monthly and annual external customer satisfaction and advocacy surveys (e.g. CSS, NPS) including result analysis & communication.
  3. Drive the gathering and analysis of data and market research to provide valuable insights into consumer behaviors and client journeys.
  4. Collaborate with key stakeholders and business partners to develop effective action plans on research findings.
  5. Develop and drive an effective mystery shopping programme to improve key channels services.
  6. Support the implementation of survey-related process improvement initiatives/projects.
Skills and Experience
  • Deep understanding of customer experience principles and best practices.
  • Strong organizational and time management skills.
  • Strong analytical skills and business acumen.
  • Excellent verbal and written communication skills.
About Us

We value diversity and inclusion and strive to create a work environment where everyone feels respected and valued.


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