Customer Relationship Specialist
2 days ago
We are seeking an experienced and customer-focused professional to join our team as a Customer Service Representative. The ideal candidate will embody the core values of Be Kind, Own It, Be Flexible, and Always Improve.
Key Responsibilities:- Provide top-notch customer service through social media, phone calls, and emails.
- Manage and respond to client inquiries and concerns in a timely and professional manner.
- Collaborate with the marketing team to create engaging content and campaigns that increase brand awareness and drive qualified traffic to our website.
- Work closely with the sales team to identify new business opportunities and build strong relationships with clients.
- Develop and maintain accurate records and reports to track key performance indicators (KPIs) and make data-driven decisions.
- Bachelor's degree in Marketing, Sales, or a related field.
- Minimum 2 years of experience in customer-facing roles or marketing positions.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proficient in relevant software and technology, including Microsoft Office and Adobe Creative Suite.
- Strong problem-solving and analytical skills.
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