Customer Relationship Specialist

2 weeks ago

Lahore, Punjab, Pakistan Zystems Full time 104,000 - 130,878 per year

Company Description

At Zystems, we partner with forward-thinking organizations to deliver tailored business process outsourcing and technology solutions that drive efficiency, growth, and customer satisfaction. With a people-first approach and a commitment to innovation, Zystems empowers businesses to streamline operations, engage customers, and scale sustainably. We are dedicated to becoming a strategic partner in growth for businesses worldwide.

Role Description

This is a full-time, on-site role based in Lahore for a Customer Relationship Specialist. The Customer Relationship Specialist will be responsible for managing customer interactions, addressing inquiries, and ensuring customer satisfaction. Daily tasks include providing support through various communication channels, analyzing customer feedback, and working collaboratively to enhance the customer experience.

Qualifications

  • Customer Support and Customer Service experiences
  • Strong skills in Customer Satisfaction and Communication
  • Proficiency in Analytical Skills
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to work independently and collaboratively
  • Experience in a similar role is beneficial
  • Bachelor's degree in Business, Communication, or a related field is preferred

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