Customer Relationship Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 300,000 - 600,000
Customer Service Role Overview

We are seeking a professional and motivated customer service representative to deliver exceptional service, resolve queries, and support operations.

Key Responsibilities:
  • Handle customer calls with professionalism and patience.
  • Resolve customer inquiries and complaints efficiently, ensuring timely and satisfactory responses.
  • Maintain accurate records of customer interactions, highlighting key issues and solutions.
  • Coordinate with internal departments to address client concerns, fostering strong relationships and trust.
  • Provide clear information about services and processes, helping clients make informed decisions.
  • Follow up on client applications, ensuring timely communication and updates throughout the process.
Requirements:
  • Proven experience in customer service or a similar role, demonstrating success.
  • Excellent communication and interpersonal skills, able to build rapport with diverse clients and colleagues.
  • Ability to multitask and stay calm under pressure, prioritizing tasks and managing time effectively.
  • Fluency in Urdu (English is an asset), enabling effective communication with a multicultural client base.
  • Minimum education: Intermediate or Bachelor's degree, reflecting a solid foundation in business or a related field.

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