Customer Service and Ecommerce Coordinator

5 days ago


Lahore, Punjab, Pakistan Rozzana Ecommerce Private Limited Full time

Are you a customer-focused individual with experience in ecommerce? Do you have excellent communication skills and a passion for delivering exceptional service?

About the Role

Rozzana Ecommerce Private Limited is seeking an Ecommerce Executive to join our team. In this role, you will be responsible for managing customer interactions, resolving issues, and driving sales growth.

The successful candidate will have a strong understanding of ecommerce platforms, excellent communication skills, and the ability to work in a fast-paced environment.

This is a full-time position that requires the ability to work Monday to Saturday (10 AM to 6 PM).

Key Responsibilities
  1. Confirm orders with customers via email, phone, or SMS and resolve any issues promptly
  2. Respond to customer inquiries and complaints on WhatsApp, calls, and SMS in a timely manner
  3. Resolve out-of-stock order issues by communicating with suppliers
  4. Collaborate with suppliers to source products and manage stock levels
  5. Perform data entry tasks accurately and efficiently
Requirements
  • Familiarity with ecommerce platforms, preferably Shopify
  • Basic knowledge of spreadsheets, such as Google Sheets or MS Excel
  • Excellent customer service skills, including greeting, responding, and handling customer queries and complaints


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