
Customer Experience Advocate
1 week ago
About the Role
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at T&H Consulting. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeding their expectations.
Key Responsibilities:
- Handle customer inquiries and support requests via phone, email, and chat platforms.
- Manage new and ongoing cases, providing regular updates and maintaining detailed records.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
- Stay up-to-date with industry developments, regulatory changes, and best practices in blockchain security.
- Collaborate with internal teams to ensure efficient problem resolution and high-quality service delivery.
Why Join Us?
At T&H Consulting, we offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a quarterly bonus scheme to recognize outstanding performance.
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