Contact Center Manager for Operational Excellence

Job SummaryThe Contact Center Excellence Lead will be responsible for analyzing contact center performance, developing strategies to improve quality and efficiency, and collaborating with stakeholders to implement best practices.Key ResponsibilitiesContact Center Analysis: Analyze contact center data to identify trends and areas for improvement, developing...

ResponsibilitiesThe HR Manager will be responsible for providing HR support to the contact center team. This includes assisting with hiring and training procedures, consulting with employers, interviewing applicants, contacting references, and conducting new employee orientations.Main Tasks:Assist in the recruitment process, including sourcing candidates and...

About the RoleWe are seeking an Operational Improvement Analyst to join our team, responsible for analyzing contact center performance and identifying opportunities for improvement. The successful candidate will possess excellent analytical skills, ability to communicate complex ideas effectively, and a passion for driving operational...

Northpacific is a UK-based BPO company seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and meeting sales targets.About the Role:Deliver exceptional customer service through proactive communicationMeet or exceed sales targets while maintaining high call...

Service Quality Assurance ManagerJob OverviewWe are looking for a Service Quality Assurance Manager to lead our contact center team, responsible for ensuring exceptional customer experience through ongoing quality evaluation and process improvement. If you are a motivated and results-driven professional with a passion for delivering outstanding service, we...

Position OverviewSiber Koza Alpha is seeking a skilled Incubation Center Manager to lead our operations team and oversee the day-to-day management of our incubation center. In this role, you will be responsible for developing and implementing effective strategies to drive the growth and success of our center.Key Responsibilities:Lead our operations team,...

A UK-based company is expanding operations in Pakistan and is looking for an Operations Manager to lead its call center team in Bahria Town Phase 7, Rawalpindi. The ideal candidate will have strong leadership, communication skills, and experience managing call center teams, lead generation campaigns, and claims processing.Key Responsibilities: Lead and...

Job DescriptionWe are seeking an experienced HR Manager to join our team. The successful candidate will be responsible for assisting with hiring and training procedures, consulting with employers, interviewing applicants, contacting references, and conducting new employee orientations.Main Responsibilities:Assist in the recruitment process, including...

HR Manager For A Call Center Zaka Solutions Pvt Ltd, Pakistan Responsibilities:Assist all hiring and training procedures for new employeesConsult with employers to identify needs and preferred qualificationsInterview applicants about their experience, education and skillsContact references and perform background checksInform applicants about job details such...

An Operations Manager is required to lead a team of call center agents in Pakistan. The ideal candidate will have strong leadership, communication, and organizational skills.Key Tasks:Manage daily operations of the call center team.Develop and implement effective lead generation strategies.Manage claims processing and deposit handling processes.Provide...