Contact Center Sales Supervisor

4 days ago


Rawalpindi Cantonment, Pakistan Northpacific Full time

Northpacific is a UK-based BPO company seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and meeting sales targets.

About the Role:

  • Deliver exceptional customer service through proactive communication
  • Meet or exceed sales targets while maintaining high call volumes
  • Cultivate strong relationships with clients and colleagues
  • Stay up-to-date on product knowledge and industry trends

Responsibilities:

  1. Answer inbound calls from customers and respond to their inquiries
  2. Identify and address customer pain points to meet their needs
  3. Upsell and cross-sell products and services to meet sales targets
  4. Document all interactions with customers in CRM system

Requirements:

  • Minimum 1 year experience in customer-facing roles, preferably in contact centers
  • Demonstrated sales attributes and ability to work towards targets
  • Strong communication skills, both verbal and written
  • Proficiency in using communication software
  • A well-developed British or neutral accent
  • Confidence and self-motivation

What We Offer:

  • A competitive package for experienced candidates
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • Opportunities for career growth and advancement

Location: Information Technology and Services - Rawalpindi, Pakistan



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