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2 weeks ago
We are seeking a skilled technical support specialist to join our team. As a technical support specialist, you will be responsible for providing top-notch technical support to clients, ensuring a seamless user experience with our software solutions.
About the TeamYou will be working in a dynamic team environment, with a focus on delivering exceptional customer service and resolving technical issues efficiently. The ideal candidate will be highly organized, efficient, and capable of working both independently and as part of a team.
Job Description- Provide technical support and troubleshooting services to clients via phone, email, or ticketing system.
- Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
- Offer solutions and guidance for basic technical support related to software and operating systems.
- Participate in after-hours call duty schedule to ensure continued support outside regular working hours.
To be successful in this role, you will need:
- Excellent communication skills in English (both verbal and written).
- 2-5 years of experience in a technical support or help desk environment.
- Strong customer service and problem-solving abilities.
- Highly organized with the ability to manage multiple tasks and meet deadlines.
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