Help Desk Technical Support Expert

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled technical support specialist to join our team. As a technical support specialist, you will be responsible for providing top-notch technical support to clients, ensuring a seamless user experience with our software solutions.

About the Team

You will be working in a dynamic team environment, with a focus on delivering exceptional customer service and resolving technical issues efficiently. The ideal candidate will be highly organized, efficient, and capable of working both independently and as part of a team.

Job Description
  • Provide technical support and troubleshooting services to clients via phone, email, or ticketing system.
  • Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
  • Participate in after-hours call duty schedule to ensure continued support outside regular working hours.
Requirements

To be successful in this role, you will need:

  • Excellent communication skills in English (both verbal and written).
  • 2-5 years of experience in a technical support or help desk environment.
  • Strong customer service and problem-solving abilities.
  • Highly organized with the ability to manage multiple tasks and meet deadlines.


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