Visionary Customer Support Leader

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCompliance Full time 5,500,000 - 8,500,000
Job Title: Assistant Director

We are seeking an exceptional professional to lead our customer support and compliance operations as an Assistant Director.

  • Oversee and optimize customer support operations across multiple platforms, ensuring seamless user experience and retention.
  • Develop and implement scalable customer support strategies to enhance engagement and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
Compliance Management:
  • Ensure full compliance with regulations, policies, and consumer rights.
  • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
Requirements:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global business.

Key Responsibilities:

The ideal candidate will be responsible for leading our customer support and compliance teams, ensuring the delivery of exceptional services to our customers. Key responsibilities include:

  • Customer Support Operations: Oversee and optimize customer support operations across multiple platforms, ensuring seamless user experience and retention.
  • Compliance Management: Ensure full compliance with regulations, policies, and consumer rights. Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
  • Performance Metrics: Monitor and analyze customer feedback to identify areas for improvement and develop strategies to enhance engagement and loyalty.

Compliance & Excellence Management:

The successful candidate will be responsible for managing compliance and excellence within our organization. Key responsibilities include:

  • Regulatory Compliance: Ensure full compliance with regulatory requirements, industry standards, and consumer rights.
  • Risk Management: Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
  • Internal Audits: Conduct regular internal audits to identify compliance gaps and develop strategies to address them.

Education & Experience:

The ideal candidate will have a Bachelor's or Master's degree in Business, Law, Marketing, or a related field and proven experience in customer support and compliance management within a global business. They will also possess excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

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