Operational Customer Support Manager

7 days ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time 800,000 - 1,000,000
Customer Service Team Leader Position Overview

Our organization is seeking an exceptional Customer Service Team Leader to lead our online customer support team and drive a positive customer experience.

  • The ideal candidate will oversee daily operations, ensure high-quality support for customers through online channels, and collaborate with other departments to align customer service strategies with business objectives.
Key Responsibilities
  • Manage day-to-day activities and implement processes that guarantee excellent customer support.
  • Coach and develop team members, monitor their performance, and resolve escalated issues efficiently.
  • Collaborate with cross-functional teams to synchronize customer service strategies with organizational goals.
  • Analyze data and generate actionable insights to deliver exceptional customer experiences.
Requirements
  • Proven experience in customer service with at least 2 years in a supervisory or team leader role.
  • Excellent communication skills and a customer-focused approach are essential.
  • Strong problem-solving skills and the ability to handle escalated customer issues effectively.
  • Proficiency in using customer service software, CRM tools, and reporting systems.
  • Effective leadership skills to inspire, guide, and manage a team successfully.

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