Customer Service Operations Manager

Customer Support Team LeaderWe are seeking a highly skilled and experienced leader to oversee our customer service operations.Lead the customer support team to ensure superior customer satisfaction.Manage escalated communications with third parties.Oversee daily operations across multiple channels.Handle escalated customer cases, returns, and order...

Job DescriptionAs a key member of our team, you will be responsible for overseeing the efficient operation of our call center. This includes supervising daily activities to ensure timely and effective resolution of customer complaints and inquiries.Develop and implement procedures to improve first-call resolution rates.Collaborate with cross-functional teams...

Location:Shahr-e-Faisal, Karachi, PakistanTimings:Monday to Saturday - 10AM to 7pm with 1 hour break inclusiveKey Responsibilities:Supply Chain ManagementOversee the procurement of parts and materials required for repairs.Coordinate with suppliers to ensure timely delivery of devices.Maintain accurate inventory levels.Scheduling and Planning:Develop and...

Call Center Office Manager Job Summary">We are seeking a highly skilled and experienced Call Center Office Manager to lead our call center team. The ideal candidate will have a proven track record of success in managing call center operations, supervising staff, and driving sales growth.">Key Responsibilities:Call Center Management:Supervise and lead a team...

ResponsibilitiesUnderstand client expectations and deliver finest service delivery.Ensure end-to-end solution to the satisfaction of the corporate client.Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client's day-to-day account and transactional related issues and queries within the agreed SLA, while maintaining...

-Well Reputed Mobile Firm looking for Customer Service RepresentativeGreet Handle the Customers (Experience Must)Follow the KPI's.Maintain ReportsCan use MS OfficeFreshers not Required (Experience must in Customer Services)Attractive Salary and Benefits as per the LawsJob Type: Full-timePay: Rs38, Rs43,000.00 per monthWork Location: In person

Role OverviewThe Customer Service & Booking Officer is responsible for managing customer inquiries, processing bookings, resolving service issues, and ensuring a seamless customer journey from initial contact to post-service follow-up. The role requires strong communication, organizational, and problem-solving skills to uphold service excellence and...

ResponsibilitiesUnderstand client expectations & deliver finest service delivery.Ensure end-to-end solution to the satisfaction of Corporate client.Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client's day to day account & transactional related issue and queries with the agreed SLA while maintaining highest...

Teknika Corporation of Pakistan, PakistanCustomer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be:helping to develop a customer service policy for an entire organisation;managing a team of customer services...

Job OpportunityWe are seeking an exceptional leader to spearhead a Service Center, driving efficiency and ensuring superior customer engagement. The ideal candidate will possess excellent communication and interpersonal skills, be proactive in approach, and adept in handling critical situations.Key ResponsibilitiesManage daily operations of the Service...