Operations and Customer Services Executive

2 weeks ago

Karachi, Sindh, Pakistan PhoneShark Full time 900,000 - 1,200,000 per year

Location:
Shahr-e-Faisal, Karachi, Pakistan

Timings:
Monday to Saturday - 10AM to 7pm with 1 hour break inclusive

Key Responsibilities:

Supply Chain Management

  • Oversee the procurement of parts and materials required for repairs.
  • Coordinate with suppliers to ensure timely delivery of devices.
  • Maintain accurate inventory levels.

Scheduling and Planning:

  • Develop and manage schedules for repair services.
  • Allocate resources efficiently to optimize workflow and meet customer demands.
  • Prioritize repair jobs based on urgency and customer requirements.

Coordination with Delivery Teams:

  • Collaborate with delivery drivers and teams to schedule and ensure timely pickups and drop-offs of parts, devices and completed repairs.
  • Monitor delivery schedules and routes to optimize efficiency and reduce transit times.
  • Communicate any logistical changes or updates to delivery teams promptly.

Communication:

  • Serve as a point of contact between clients, drivers and suppliers.
  • Handle operational inquiries and provide regular updates to customers on the status of repairs and deliveries. Create a customer up date checklist for this purpose.
  • Ensure that all stakeholders are informed about schedules, changes, and issues related to repairs and logistics.
  • Ensure customers are updated properly on their repairs

Quality Control:

  • Implement and maintain quality assurance programs to ensure repairs meet company standards.
  • Review QC checklist for each device and ensure every QC issues is resolved or approved by customer if not resolved before dispatching the device.
  • Create and Monitor performance metrics and identify areas for improvement across logistics and repair services.

Documentation and Reporting:

  • Maintain accurate records of inventory, repair orders, delivery schedules, and service performance.
  • Prepare reports on operational metrics, expenses, and inventory for management.

Process Improvement:

  • Analyze workflow and logistics processes to identify inefficiencies and implement improvements.
  • Collaborate with different departments to optimize operational processes and enhance service delivery.

Pricing Management

  • Negotiate prices with suppliers
  • Manage a repository of prices from suppliers
  • Update website prices

Key Qualifications:

  • Proven experience in operations management or a similar role.
  • Strong communication, leadership, and interpersonal skills.
  • Proficiency in MS Office, ERP, or other operational tools.
  • Problem-solving and decision-making abilities.
  • Highly organized, goal-oriented, and adaptable.

Education and Experience:

  • Bachelor's degree in business, supply chain/logistics, or a related field (preferred).
  • 2-3 years of experience in operation, with at least 2 years in a managerial role.

  • Customer Services Executive

    1 week ago

    Karachi, Sindh, Pakistan A.A Joyland (Pvt) Ltd Full time 400,000 - 450,000 per year

    AA Joyland Pvt. Ltd. is looking to hire Customer Services Executive for its entity based in Karachi.Position: Customer Services ExecutiveLocation: DHA Phase 8Qualification: BachelorsExperience: 1-2 yearsSalary: 40k -45kKey Responsibilities:Promptly and professionally handle all incoming customer calls during office hours.Ensure no customer call is missed and...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Zone Travels and Tourism Full time 960,000 - 1,200,000 per year

    We are seeking a dynamic and results-driven (Females) Customer Service Representative to join our UAE-based real estate team while operating remotely from Karachi, Pakistan. The Customer Service Representative will serve as the first point of contact for clients, ensuring professional communication, resolving concerns, and supporting our client's UAE...

  • Operations Executive

    6 days ago

    Karachi, Sindh, Pakistan Global Ship Services Full time 850,000 - 1,020,000 per year

    Global Ship Services is a multinational ship services company headquartered in the USA. We are seeking an Operations Executive for our Karachi office.Key Responsibilities:Handle correspondence with customers and vendors via email and phone.Maintain complete and accurate records of each inquiry and quotation in the internal ERP software system.Coordinate with...

  • Sales And Customer Service Executive

    2 days ago

    Karachi, Sindh, Pakistan Closet Stores (Pvt Ltd) Full time 400,000 - 600,000 per year

    Company DescriptionCloset Stores (Pvt Ltd) offers a unique solution for fashion enthusiasts by providing rental dresses at a fraction of the price. Pioneering dress rentals in Pakistan, Closet Stores ensures customers can access their services through multiple channels including WhatsApp, Instagram, Facebook, TikTok, or their website. Our mission is to make...

  • Customer Operations Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Dolphin Advanced Technology Services Full time $60,000 - $80,000 per year

    We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to...

  • Customer Service Executive

    4 days ago

    Karachi, Sindh, Pakistan Horizon Tech Full time 1,200,000 - 1,800,000 per year

    The ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.ResponsibilitiesRespond promptly and professionally to customer queries, messages, and complaints.Process returns, refunds, and replacements in line with company and platform...

  • Customer Service Executive

    4 days ago

    Karachi, Sindh, Pakistan SQUARE ONE MALL Full time 360,000 - 480,000 per year

    We are looking for a "Customer Service Executive" to join our team at Square One Mall. The ideal candidate will be responsible for providing exceptional customer service, assisting shoppers with inquiries, and ensuring a positive experience at the mall.Key Responsibilities:--Greet and assist customers in a friendly and professional manner.-Provide...

  • Customer Service Executive

    2 days ago

    Karachi, Sindh, Pakistan Insta World Full time 900,000 - 1,200,000 per year

    Location:Karachi (On-site)Company:InstaWorld – Pakistan's Fastest E-Commerce Delivery PlatformCompany Overview:InstaWorld is Pakistan's fastest-growing e-commerce delivery platform, helping businesses ship anywhere in the country without the hassle of managing multiple delivery partners. We're dedicated to providing seamless, efficient, and reliable...

  • Customer Support Executive

    4 days ago

    Karachi, Sindh, Pakistan Premio Travel and Tours Full time 200,000 - 400,000 per year

    Job Description:We are looking for a Customer Support Executive to join our team and provide exceptional support to our customers. Your primary role will be to respond to customer queries, resolve issues, and ensure a smooth and positive customer experience.Responsibilities:Respond to customer inquiries via phone, email, or chat.Resolve product or service...

  • Executive Customer Operations

    4 weeks ago

    Karachi, Sindh, Pakistan Pakistan Telecommunication Company Limited Full time

    Executive Customer Operations (Doultala)Get AI-powered advice on this job and more exclusive features.Direct message the job poster from PTCL.OfficialTalent Acquisition | Talent & Organizational Development | Total Rewards | HR Transformation | Reporting & AnalyticsARE YOU READY TO RISE WITH PTCL GROUPWe are not just industry leaders; we are redefining...