Experience Center Coordinator

5 days ago


Multan, Punjab, Pakistan Veon Group Full time

Job Description:

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The Commercial Experience Executive is a key member of the commercial experience team, reporting to the Commercial Experience Manager and stationed at an Experience Center.

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Responsibilities include welcoming, guiding, and managing walk-in customers from the floor greeting, developing a basic understanding of the CRM system and all linked portals, handling customer queries at the experience center, and enhancing their experience through exceptional service delivery.

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Other responsibilities include maintaining high-quality standards for customer facilitation, managing product upselling from the experience center, initiating improvements to customer experience, and ensuring minimal average wait/service time.

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This role also requires taking ownership and ensuring timely resolution of customer complaints, managing customer retention and churn, coordinating with multiple stakeholders for issue resolution, and ensuring achievement of assigned monthly adherence/service/sales Key Performance Indicators (KPIs).

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Requirements:

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  • Excellent Communication and Interpersonal Skills">
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Good sales and service expertise, proficiency in Microsoft Office and email communication, telecom product knowledge, and hands-on expertise in customer management systems are required.



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