Commercial Experience Lead

5 days ago


Multan, Punjab, Pakistan Veon Group Full time

Company Overview

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Jazz, as one of the leading employers in the country, embodies a philosophy where each employee passionately lives a better every day inspired by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

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We foster customer obsession, harnessing professional and interpersonal collaboration while truthfully guiding entrepreneurial and innovative mindsets. Our objective is to continue changing lives for the better.

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This role offers an opportunity to be part of something transformative, playing a critical role in driving our success. Together, we can empower millions more with tools necessary to progress in an increasingly digital economy.

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Job Description

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The Commercial Experience Executive is a key member of the commercial experience team, reporting to the Commercial Experience Manager and stationed at an Experience Center.

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Responsibilities include welcoming, guiding, and managing walk-in customers from the floor greeting, developing a basic understanding of the CRM system and all linked portals, handling customer queries at the experience center, and enhancing their experience through exceptional service delivery.

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Other responsibilities include maintaining high-quality standards for customer facilitation, managing product upselling from the experience center, initiating improvements to customer experience, and ensuring minimal average wait/service time.

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This role also requires taking ownership and ensuring timely resolution of customer complaints, managing customer retention and churn, coordinating with multiple stakeholders for issue resolution, and ensuring achievement of assigned monthly adherence/service/sales Key Performance Indicators (KPIs).

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Requirements

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  • Excellent Communication and Interpersonal Skills">
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The ideal candidate will possess excellent communication and interpersonal skills, good sales and service expertise, proficiency in Microsoft Office and email communication, telecom product knowledge, and hands-on expertise in customer management systems.

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Adept stakeholder management for closure of respective action plans while ensuring standardization across the board is also essential.

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Why Choose Jazz?

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We are committed to empowering employees with the tools necessary to progress in an increasingly digital economy. This role offers an opportunity to be part of something transformative, playing a critical role in driving our success.

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Together, we can make a difference in the lives of millions, delivering exceptional customer experiences and driving business growth.



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