Customer Service Manager

3 days ago


Faisalabad, Punjab, Pakistan Komkonsult (Pvt) Limited Full time

Komkonsult (Pvt) Limited Overview

At Komkonsult (Pvt) Limited, we strive for excellence in providing innovative solutions to our customers. We believe in teamwork, open communication, and continuous improvement.

Branch Manager Job Summary

The successful candidate will have the opportunity to lead our customer care center to achieve outstanding results. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in managing operations.

Job Description:
  1. Operational Leadership: Oversee the daily operations of the customer care center to ensure efficient and effective service delivery.
  2. Reporting: Provide regular MIS reports to senior management and stakeholders on key performance indicators (KPIs).
  3. Inventory Management: Manage stock levels and ensure the accuracy of the inventory system.
  4. Talent Development: Develop and implement training programs to enhance the technical skills of engineering team members.
  5. Quality Assurance: Implement and maintain QMS, EMS, and OHSAS standards to ensure high-quality service delivery.
  6. Safety Policies: Administer and enforce all established safety policies across the organization.
  7. Accountability: Monitor departments and projects to ensure accountability for individual safety performance.
Requirements:
  • Strong Leadership Skills: Proven ability to lead teams and drive results.
  • Excellent Communication Skills: Effective communication with customers, colleagues, and senior management.
  • Experience in Operations Management: Proven track record in managing day-to-day operations.


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