Service Delivery Specialist

2 days ago


Karachi, Sindh, Pakistan Flyjinnah Full time

Job Requirements

To be considered for this position, you must have:

  • Bachelor degree in Management or equivalent.
  • 4+ years of related working experience in a similar role, preferably in aviation.
  • Knowledge in Call/Contact Center technological systems and tools.
  • Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.

Key Responsibilities

  • Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit.
  • Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives.
  • Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations.


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