Careem Operations Associate

24 hours ago


Lahore, Punjab, Pakistan Careem Networks FZ LLC Full time

About the Role

The Careem Networks FZ LLC is looking for a skilled professional to join our team as a Senior Care & Service Operations Associate. This role involves ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients.

Responsibilities include coordinating between departments, resolving service issues, and improving customer satisfaction through efficient service delivery. This includes KYC processing and compliance, service operations management, and collaborating with internal teams to streamline service processes.

We are seeking a candidate with 1-3 years of experience in customer service, service operations, or a similar role. Strong communication and interpersonal skills, problem-solving abilities with a customer-centric approach, and proficiency in CRM software are essential.

Key Responsibilities:

  • Coordinate service requests and ensure timely resolution.
  • Work with internal teams and external partners to streamline service processes.
  • Maintain accurate and up-to-date KYC records in the system.
  • Monitor transactions for suspicious activity and escalate potential risks as needed.
  • Collaborate with technical teams to resolve service-related issues.

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