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Customer Experience Champion
2 weeks ago
A customer service representative (Male/Female) interacts with a company's customers to provide information and address inquiries regarding services.
Job Specification- Resolve customer complaints via phone, email, and mail.
- Use telephones to reach out to customers in emergency situations.
- Greet customers warmly and ascertain the problem or reason for calling.
- Suggest solutions when a product malfunctions.
- Inform customers of deals and promotions.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Open and close call records.
- Compile reports on overall customer satisfaction.
- Inform customers about alert notifications.
Required Skills:
- Tech Support
- Customer Service
- Communication
- Problem Solving
- Opportunity to work with a dynamic team
- Chance to develop customer service skills
- Competitive salary and benefits package
- Professional growth and development opportunities
- Collaborative and supportive work environment
- Recognition and reward for outstanding performance