Customer Experience Champion

2 weeks ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 400,000 - 800,000

A customer service representative (Male/Female) interacts with a company's customers to provide information and address inquiries regarding services.

Job Specification
  • Resolve customer complaints via phone, email, and mail.
  • Use telephones to reach out to customers in emergency situations.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Suggest solutions when a product malfunctions.
  • Inform customers of deals and promotions.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Open and close call records.
  • Compile reports on overall customer satisfaction.
  • Inform customers about alert notifications.
Location: Information Technology and Services - Karachi, Pakistan
Required Skills:
  • Tech Support
  • Customer Service
  • Communication
  • Problem Solving
Benefits:
  • Opportunity to work with a dynamic team
  • Chance to develop customer service skills
  • Competitive salary and benefits package
Other Opportunities:
  • Professional growth and development opportunities
  • Collaborative and supportive work environment
  • Recognition and reward for outstanding performance

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